Privacy Policy
Frequently asked questions
Here are some common questions about our company.
We specialize in providing high-quality herbal raw materials to businesses in various industries, including pharmaceuticals, food manufacturing, and nutraceuticals. Our services include consulting on herbal sourcing, product development, and customized processing solutions to meet the unique needs of our business clients.
Our dedicated customer support team is available to assist you with any inquiries or issues related to your orders or our services. You can reach us by emailing info@nam.hu, calling +36 35 300 396, or through our website's contact form. We are committed to providing prompt and effective solutions to ensure your satisfaction.
As a B2B supplier, we offer tailored return policies based on the nature of the products and the agreement with each client. Please contact our customer support team to discuss return options and terms specific to your order. We strive to ensure that our clients are fully satisfied with our products and services.
Last Updated: 28.01.2025.
Nagy Mihály Gyógynövény Kft ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website www.nam.hu (the "Site") and engage with our services. Please read this policy carefully to understand our views and practices regarding your personal data.
1. Data Controller Information
Data Controller: Nagy Mihály Gyógynövény Kft
Address: 2660 Balassagyarmat, Ipolypart út 2/a, Hungary
Email: info@nam.hu
Phone: +36 35 300 396
Company Registration Number: 12-09-000975
Tax Number: 10524888-2-12
Registering Authority: Balassagyarmati Törvényszék Cégbírósága
Conciliation Body:
Nógrád Megyei Békéltető Testület, Salgótarján, Alkotmány út 9/a. fsz. 4, +36 35 520 860, nkik@nkik.hu, www.bekeltetes-nograd.hu
Hosting Provider:
Odoo S.A. — Chaussée de Namur, 40, 1367 Grand-Rosière, Belgium — support@odoo.com — VAT BE0477472701
2. Types of Data We Collect
We may collect and process the following types of personal data:
Personal Identification Information
- Name
- Company Name
- Job Title
- Address
- Email Address
- Phone Number
Transactional Information
- Order Details
- Payment Information (processed securely by our payment partners)
Technical Data
- IP Address
- Browser Type and Version
- Operating System
- Device Information
- Website Usage Data (pages visited, time spent, etc.)
Communication Data
- Emails and Correspondence
- Customer Support Interactions
3. Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Contractual Necessity: To fulfill our contractual obligations when you place an order or engage our services.
- Legitimate Interests: To improve our services, manage our business operations, and communicate with you effectively.
- Legal Obligations: To comply with legal requirements, such as tax laws and business regulations.
4. How We Use Your Data
We use your personal data for the following purposes:
Service Delivery
- Processing Orders: To handle your purchases, manage inventory, and ensure timely delivery.
- Customer Support: To respond to inquiries, provide assistance, and resolve issues.
Communication
- Transactional Communications: To send order confirmations, shipping notifications, and invoices.
- Marketing (with Consent): To inform you about new products, special offers, and company news (only if you have opted in).
Business Operations
- Improving Services: To analyze usage patterns and enhance the functionality and user experience of our Site.
- Security: To protect against fraud, unauthorized access, and other security threats.
Compliance
- Legal Requirements: To adhere to applicable laws, regulations, and industry standards.
5. Data Sharing and Disclosure
We may share your personal data with third parties in the following circumstances:
Service Providers
- Payment Processors: To securely handle transactions (e.g., Barion).
- Shipping Partners: To facilitate the delivery of your orders.
- IT and Hosting Providers: To maintain and support our website infrastructure.
Legal Requirements
- Regulatory Authorities: When required by law or to protect our legal rights.
- Protecting Rights: To enforce our terms of service and protect against legal claims.
Business Transfers
- Mergers or Acquisitions: In the event of a corporate restructuring, your data may be transferred to a new entity.
Note: We do not sell or rent your personal data to third parties for their marketing purposes.
6. Data Storage and Security
Data Storage
- Location: Your data is stored on secure servers located in Belgium.
- Retention Period: We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Security Measures
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, loss, or destruction. These measures include:
- Encryption: For sensitive data during transmission and storage.
- Access Controls: Restricting access to personal data to authorized personnel only.
- Regular Audits: Conducting security assessments to identify and mitigate potential risks.
7. Your Rights
Under the General Data Protection Regulation (GDPR), you have the following rights regarding your personal data:
Access
You have the right to request access to the personal data we hold about you.
Rectification
You can request correction of any inaccurate or incomplete personal data.
Erasure
Under certain conditions, you can request the deletion of your personal data.
Restriction of Processing
You can request the limitation of processing your personal data under specific circumstances.
Data Portability
You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
Objection
You can object to the processing of your personal data for specific purposes, such as direct marketing.
Withdraw Consent
If you have provided consent for data processing, you can withdraw it at any time without affecting the lawfulness of processing based on consent before its withdrawal.
How to Exercise Your Rights
To exercise any of these rights, please contact us using the details provided in the Contact section below. We will respond to your request within one month.
8. Cookies and Tracking Technologies
What Are Cookies?
Cookies are small text files stored on your device by your web browser. They help enhance your browsing experience by remembering your preferences and activities.
How We Use Cookies
We use cookies for the following purposes:
- Essential Cookies: Necessary for the operation of our Site and to provide services you request.
- Analytics Cookies: To understand how visitors interact with our Site and to improve its functionality.
- Advertising Cookies: To deliver relevant advertisements based on your interests (only with your consent).
Managing Cookies
You can control and manage cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our Site.
9. Children’s Privacy
Our Site and services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children. If you become aware that a child has provided us with personal information, please contact us immediately so that we can take appropriate measures.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by updating the "Last Updated" date at the top of this policy and, where appropriate, by providing additional notice.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:
Nagy Mihály Gyógynövény Kft
Address:
2660 Balassagyarmat, Ipolypart út 2/a, Hungary
Email:
Phone:
+36 35 300 396
Data Protection Officer (DPO)
If required by applicable law, we have appointed a Data Protection Officer to oversee our data protection strategy and implementation.
DPO Contact Information:
Balázs Nagy, +36 35 300 396 — info@nam.hu
International Data Transfers If you are located outside the European Economic Area (EEA), please be aware that we may transfer your personal data to countries that may not have the same level of data protection as your country. We ensure that appropriate safeguards are in place to protect your data during such transfers.
Third-Party Links Our Site may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.
By using our Site and services, you agree to the terms outlined in this Privacy Policy. We value your trust and are committed to protecting your personal information.